Who we are
Suggested text: Our website address is: https://shapes.team
Cookies
Suggested text: If you complete a form on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year, or until deleted.
To improve the digital experience that you receive from Shapes, we have a number of tools installed on our site, which collect a variety of functional, necessary and non-essential cookies.
These are detailed below.
Hubspot
__hs_opt_out
- This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
- This cookie is set when you give visitors the choice to opt out of cookies.
- It contains the string “yes” or “no”.
- It expires in 6 months.
__hs_do_not_track
- This cookie can be set to prevent the tracking code from sending any information to HubSpot.
- It contains the string “yes”.
- It expires in 6 months.
__hs_initial_opt_in
- This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
- It contains the string “yes” or “no”.
- It expires in seven days.
__hs_cookie_cat_pref
- This cookie is used to record the categories a visitor consented to.
- It contains data on the consented categories.
- It expires in 6 months.
__hs_gpc_banner_dismiss
- This cookie is used when the Global Privacy Control banner is dismissed.
- It contains the string “yes” or “no”.
- It expires in 180 days.
hs_ab_test
- This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
- It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
- It expires at the end of the session.
<id>_key
- When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
- The cookie name is unique for each password-protected page.
- It contains an encrypted version of the password so future visits to the page will not require the password again.
- It expires in 14 days.
hs-messages-is-open
- This cookie is used to determine and save whether the chat widget is open for future visits.
- It is set in your visitor’s browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
- If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
- It contains a boolean value of True if present.
- It expires in 30 minutes.
hs-messages-hide-welcome-message
- This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
- It contains a boolean value of True or False.
- It expires in one day.
__hsmem
- This cookie is set when visitors log in to a HubSpot-hosted site.
- It contains encrypted data that identifies the membership user when they are currently logged in.
- It expires in seven days.
hs-membership-csrf
- This cookie is used to ensure that content membership logins cannot be forged.
- It contains a random string of letters and numbers used to verify that a membership login is authentic.
- It expires at the end of the session.
hs_langswitcher_choice
- This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.
- It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.
- It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be “EN-US:hubspot.com”.
- It expires in two years.
__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare cookies.
__cf_bm
This cookie is set by HubSpot’s CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies.
__hstc
- The main cookie for tracking visitors.
- It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
- It expires in 6 months.
hubspotutk
- This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
- It contains an opaque GUID to represent the current visitor.
- It expires in 6 months.
__hssc
- This cookie keeps track of sessions.
- This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
- It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
- It expires in 30 minutes.
__hssrc
- Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
- If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
- It contains the value “1” when present.
- It expires at the end of the session.
If you are logged in to HubSpot, HubSpot will set additional authentication cookies. Learn more about cookies set in the HubSpot product. You can also see whether a contact accepted these cookies in their timeline.
Google Analytics
We use Google Analytics to collect information about how you use this website (kent.gov.uk). We do this to help make sure the site is meeting your needs and to make improvements based on our findings.
Google Analytics stores information about:
- the pages you visit on shapes.team
- the time you spend on each page
- how you got to the site
- what you click on while you’re visiting the site.
Google may retain user and event data for up to 14 months. We don’t collect or store your personal information (for example your name or address) so we can’t identify who you are. We don’t allow Google to use or share our analytics data.
Read Google’s overview of privacy and safeguarding data and find out how you can opt out of being tracked by Google Analytics across all websites.
Google Analytics uses the following cookies on our website:
Name | Purpose | Expires |
---|---|---|
_ga | Used to distinguish users. | 90 days |
_gid | Used to distinguish users. |
24 hours |
_gat | Used to throttle request rate. | 1 minute |
AMP_TOKEN | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. | 30 seconds to 1 year |
_gac_<property-id> | Contains campaign related information for the user. | 90 days |
_ga_<container-id> | Used to persist session state. | 90 days |
_gac_gb_<container-id> | Contains campaign related information. | 90 days |
Microsoft Clarity
We sometimes run studies using Clarity, which is a tool that helps us understand how users interact with the website.
The technology gives us information such as how much time users spend on a page, and what they choose to click on so that we can see what’s working well and what isn’t. We use this information to make improvements to the site to help users find what they’re looking for as easily as possible. We also may use Clarity to get feedback from users.
Clarity uses cookies and other technologies to collect information on the user such as their:
- behaviour
- device type
- IP addresses (stored anonymously)
- screen size
- browser
- geographic location (country only)
- preferred language
Clarity stores this information in a pseudonymized user profile. Neither Clarity nor Shapes will ever use this information to identify individual users or to match it with further data on an individual user.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset on our site for any sort of login over the time of your use of our site, your IP address will be included in the reset email.
We are registered with the ICO as We Are Shapes LTD as data controllers of your data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website or client portal (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username) on the website. Website administrators can also see and edit that information. Our portal has variations of edit and management functionality which is explained when registering on the portal itself.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We never share any personal data with any 3rd party, but may disclose any data to the authorities if required to do so by law.